Privacy Policy

Effective Date: 11 November 2024

Brook House B&B & Cottages (“we,” “our,” or “us”) is committed to safeguarding your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, brookhouse.co.nz, or utilise our services.

By accessing our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you fill out our contact form or make a booking, we collect details such as your name, email address, phone number, and any other information you choose to provide.
  • Usage Data: We automatically gather information about your interactions with our website, including IP addresses, browser type, pages visited, and the date and time of your visit. This data helps us understand website performance and improve our services.
  • Cookies: Our website uses cookies to enhance your browsing experience and remember your preferences. You can manage your cookie settings through your browser.

2. How We Use Your Information

We utilise your personal information for the following purposes:

  • To Provide and Improve Our Services: We use your information to process bookings, respond to inquiries, and deliver our accommodation services.
  • To Communicate with You: We may contact you regarding your booking, respond to your queries, or provide information about our services.
  • To Analyse Website Usage: Usage data assists us in understanding website performance and making improvements based on visitor behaviour.
  • For Legal Compliance: We may use and disclose your information as necessary to comply with legal obligations or respond to lawful requests from government authorities.

3. Sharing Your Information

We respect your privacy and will only share your information under the following circumstances:

  • With Service Providers: We may share information with trusted third-party providers who assist us in website operations, payment processing, and other functions.
  • For Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, and you will be notified accordingly.

4. Protecting Your Information

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, please note that no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: If you believe the information we hold about you is incorrect, you have the right to request a correction.
  • Withdraw Consent: You can withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us at stay@brookhouse.co.nz.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve your browsing experience and personalise your interactions with us. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect your experience on our site.

7. Links to Other Websites

Our website may contain links to external sites that are not operated by us. Please note that we have no control over the content and practices of these third-party sites, and we cannot accept responsibility for their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Changes take effect immediately upon posting.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:

Brook House B&B & Cottages
201 Beach Road, Kaikōura 7300, New Zealand
Email: stay@brookhouse.co.nz
Phone: 021 269 1697